At Frame and Gift Hub, we take pride in delivering high-quality, fully customized products made exclusively for you. As each item is uniquely designed, we do not accept returns or refunds. However, if you receive a damaged or incorrect product, we offer a replacement under the following conditions:

 

 

We only provide replacements in the following cases:

Damaged Product – If the product is received in a broken or defective condition.

Wrong Product – If the item received does not match your order (wrong design, size, or personalization).

 

1.Report Within 2 Hours: Any issue must be reported within 2 hours of delivery along with clear photos/videos showing the problem. Late requests will not be considered.

 

2.Same Product Replacement Only: Since all items are customized, replacements will be for the exact same design and customization as originally ordered. No modifications or changes are allowed.

 

3.No Returns or Refunds: As each product is made to order, we do not accept returns or offer refunds under any circumstances.

 

4.Packaging Must Be Intact: If the package appears damaged upon arrival, please take an unboxing video as proof for claim processing.

 

5.Shipping for Replacement: Once approved, a replacement will be sent at no additional cost. The damaged or incorrect product must be returned before a new one is dispatched.

 

 

Customer-induced damage (e.g., mishandling, accidental drops after delivery).

Minor color variations due to screen differences.

Incorrect details provided by the customer (e.g., spelling errors, wrong image uploads).

 

 

For assistance or to report an issue, please reach out to our customer support team:

Email: frameandgifthub@gmail.com

WhatsApp Support: +91 76499 44440

 

Please include your order details and proof of issue for a faster resolution.